bima Casino & Sportsbook Data Care
This page describes what we collect when you use bima and how we keep that data protected. We take data security seriously because your personal information—email, identity documents, payment details—is sensitive. Our privacy practices reflect Indonesian data protection standards and international best practices for online gaming platforms.
We collect data only to operate bima: account registration, payment processing, account verification (KYC), customer support, fraud prevention, and regulatory compliance. We do not sell your information to third parties. We do not use your data for marketing outside bima without your explicit consent. We encrypt all data in transit and at rest. Our servers may sit outside Indonesia, but access is restricted and monitored.
If you have questions about how we handle your information on bima, or want to request access, correction, or deletion of your data, our support team responds in English and Indonesian during business hours.
What we collect on bima
We collect information in four categories when you use bima.
Account information. When you register on bima, we collect your email address and password. You choose a username. These details create your account and allow you to sign in across devices. We do not require your full name at registration—we collect that only during KYC (Know Your Customer) verification before your first withdrawal.
Identity and verification documents. Before you withdraw funds from bima, we require proof of identity (government-issued ID: KTP, passport, or driver's license) and proof of residential address (utility bill, bank statement, or municipal letter issued within 3 months). We collect these documents to comply with anti-money-laundering regulations and to verify that you are the account holder. We store scanned copies securely. We do not share these documents with third parties except where legally required by Indonesian regulators.
Payment information. We do not store your credit card details, bank account numbers, or wallet passwords. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we process that transaction through our payment processor. Our processor handles the sensitive payment data; we receive only a confirmation that the deposit succeeded. For withdrawals, we store your wallet address or bank account details (provided by you) only as long as needed to process and verify the transaction.
Gameplay and account data. We log your gameplay activity on bima: slot spins, live-dealer session timestamps, sportsbook predictions, tournament entries. We track your balance, deposits, withdrawals, and account login history. We use this data to calculate payouts, detect fraud, and respond to customer support requests. We also use aggregated (non-personal) gameplay data to understand product usage, improve platform stability, and identify bugs.
- KYC (Know Your Customer)
- Identity verification required before withdrawal. We collect government ID and proof of address to comply with anti-money-laundering law.
- AML (Anti-Money Laundering)
- Our legal obligation to prevent criminal money flows. We retain transaction records and may report suspicious activity to authorities.
- Encryption
- Data in transit (between your device and our servers) uses HTTPS/TLS. Data at rest (stored on our servers) is encrypted with industry-standard algorithms.
Our data handling practices on bima
Third-party processors. We use service providers to support bima operations. Payment processors (handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your transaction data. Cloud hosting providers store our servers and databases. Customer support platforms may access account information to resolve your issues. Email service providers send you transactional messages (password resets, withdrawal confirmations). All processors are contractually bound to protect your data and use it only for their contracted service.
Retention and deletion. We retain your account data for as long as your account is active. If you request account closure, we delete most personal data within 30 days, but we retain transaction records for 5 years to comply with Indonesian tax and AML regulations. If you request deletion of specific data (e.g., your phone number), we accommodate that unless legal obligations require us to retain it.
Geographic considerations. Our servers may be located in Singapore, the Philippines, or other Southeast Asian jurisdictions. Your data travels across borders to reach those servers. We do this because regional data centers provide lower latency and better gameplay experience on bima. We encrypt all data in transit, and access is restricted to authorized bima staff. You accept this geographic distribution by using bima; if you are uncomfortable with data outside Indonesia, you should not use our platform.
Your rights on bima. You have the right to request access to your personal data, correct inaccuracies, and request deletion (subject to legal retention periods). You can manage your account settings (email, password, phone number) directly through bima. You can request a data export (all personal data we hold about you in machine-readable format) by contacting support. We respond to all data requests within 30 days.
Cookies and tracking on bima. We use cookies to keep you signed in, remember your preferences, and analyze platform performance. Most cookies expire when you close your browser. Some cookies persist for up to 12 months to remember your language preference and settings. We do not use cookies to track you outside bima. You can disable cookies in your browser settings, though some bima features may not work without them.
-
Review your account settings regularly
Check that your email, phone, and residential address on bima are current. Update any information that has changed since you registered.
-
Use a strong, unique password
Create a password for bima that you do not use elsewhere. Enable two-factor authentication if available in your account settings.
-
Never share your login details
bima support will never ask for your password via email or chat. If someone claims to be from bima and requests your password, it is a scam.
-
Contact us if you suspect a breach
If your account feels compromised, change your password immediately and contact bima support through the in-app Help menu.
Policy changes. We may update this privacy policy as our platform evolves or regulations change. We will notify you of material changes via email at the address on file. Continued use of bima after a policy update means you accept the new terms. If you do not agree with any change, you can request account closure.
Contact us. Our privacy team responds to data requests and privacy concerns in English and Indonesian during business hours (9am–6pm Jakarta time, Monday–Friday). Reach out through the in-app Help menu with your question or request. We aim to respond within 5 business days. For urgent data security concerns (suspected breach, unauthorized access), escalate through the Help menu with a "Security Urgent" tag—we prioritize these within 24 hours.
We at bima believe that protecting your data is fundamental to earning your trust. This policy reflects our commitment to transparency, security, and compliance. If anything in this policy is unclear, ask us—we are here to help.