bima Legal Notice

Online gaming platforms operate within a complex global legal landscape. In many jurisdictions, including parts of Southeast Asia, gaming and sports betting services are restricted or prohibited. bima acknowledges this reality and operates under clear jurisdiction-restricted access principles. We do not offer our services in jurisdictions where online wagering is prohibited by law.

This legal notice explains our service availability, account eligibility requirements, and your responsibility as a user to verify legal compliance in your own jurisdiction. It also outlines how we handle disputes, regulatory inquiries, and data protection matters. We encourage you to read this notice carefully before opening a bima account.

bima operates as an entertainment platform available only where local law permits. Users are solely responsible for verifying that access and use of bima comply with the laws of their own jurisdiction. We do not provide legal advice, and we assume no liability for your legal compliance decisions.

Service availability and our bima jurisdiction policy

We do not offer our services in jurisdictions where online gambling or sports betting is prohibited by law. This restriction applies regardless of your location, nationality, or residence. If you access bima from a jurisdiction where such services are prohibited, you are violating local law—bima is not responsible for your legal compliance.

Users in supported jurisdictions (where bima operates) are responsible for understanding and obeying all applicable local, regional, and national laws. bima assumes no liability if your use of our platform violates the law of your jurisdiction. If you are uncertain whether access is legal where you are located, do not open an account. Contact local authorities or a qualified legal advisor in your jurisdiction for guidance.

We operate across several regions of Southeast Asia and may expand to additional jurisdictions. At any time, we may restrict or cease service in a particular jurisdiction due to regulatory changes, licensing requirements, or legal uncertainty. If we restrict access from your jurisdiction, we will notify you via email and provide instructions for account closure and fund withdrawal.

Note: Geographic restrictions are enforced through IP address detection and account location verification. If we detect access from a prohibited jurisdiction, we may temporarily suspend your account pending identity and location verification.

Account eligibility on bima

To open a bima account, you must meet these criteria:

Legal age. You must be of legal age in your jurisdiction to use gambling or gaming services. We do not specify a universal age requirement—you are responsible for confirming that you meet your jurisdiction's age threshold (typically 18 or older).
Jurisdiction eligibility. You must reside in or access bima from a jurisdiction where our services are legally available. bima is not available worldwide.
Sole account ownership. Each person may hold only one bima account. Multiple accounts per user are prohibited and will be closed with balance forfeiture.
No prohibited parties. You cannot open a bima account if you are a resident of or operating from a country subject to international sanctions, or if you are listed on any government watchlist or sanctions list.
KYC compliance. Before your first withdrawal, you must complete Know Your Customer (KYC) verification by providing government-issued ID and proof of residential address. Verification is mandatory and applies equally to all users.

If you fail to meet any of these criteria, we will close your account and return any remaining balance to your registered deposit method (subject to verification). We do not refund deposits associated with fraudulent or ineligible accounts.

Our bima legal and regulatory obligations

We comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations in all jurisdictions where we operate. We collect identity documents, monitor transaction patterns, and report suspicious activity to relevant authorities where legally required. These obligations mean we may:

Request additional documentation (bank statements, proof of income) if your account activity suggests elevated risk.
Freeze or delay withdrawals pending verification, even if your account is fully verified.
Close your account if we suspect money laundering, fraud, or sanctions-list involvement.
Retain transaction records and account data for up to 7 years to comply with tax and AML law.
Share information with financial regulators, law enforcement, or judicial authorities if legally compelled.

These actions apply equally to all users and are not negotiable. We do not fast-track, delay, or bypass compliance procedures based on account size or player status.

AML (Anti-Money Laundering): Legal requirement to prevent criminal money flows. We monitor transactions and may report suspicious activity to authorities.
KYC (Know Your Customer): Identity verification mandatory before withdrawal. We collect government ID and proof of address to ensure account holder legitimacy.
Data retention: We retain account and transaction records for 5–7 years to comply with tax and regulatory obligations in supported jurisdictions.

Data protection and privacy on bima

Your personal data is protected under our privacy policy and relevant data protection laws in supported jurisdictions. We collect only information necessary to operate bima: email, identity documents, payment details, and gameplay history. We encrypt all data in transit and at rest. We do not sell or share your data with third parties except where legally required by regulators or law enforcement.

For a detailed explanation of how we collect, use, and protect your data, refer to our Privacy PolicyYou have the right to request access, correction, or deletion of your personal data (subject to legal retention requirements) by contacting our support team during business hours.

Dispute resolution and legal inquiries

If you have a complaint about a game outcome, payout calculation, or account issue, contact our support team through the in-app Help menu. We respond in English and Indonesian during business hours (9am–6pm Jakarta time, Monday–Friday). We investigate disputes impartially and resolve them according to our Terms of Use

If you have a legal inquiry, regulatory concern, or wish to report illegal activity, contact us via the Help menu or email with a "Legal Inquiry" subject line. We handle legal requests during business hours and respond within 10 business days.

bima does not offer external arbitration, gambling-authority mediation, or formal dispute resolution beyond our internal support process. If you are dissatisfied with our resolution of a dispute, your recourse is through the judicial system of your jurisdiction (if applicable).

Limitation of liability

bima provides gaming and sportsbook services on an "as-is" basis. We are not liable for indirect, incidental, or consequential damages arising from your use of bima. Our maximum liability in any dispute is your outstanding account balance. We assume no liability for your legal compliance or for losses incurred if you use bima in violation of local law.

This legal notice reflects our commitment to operating transparently within the jurisdictions where we are legally permitted to offer services. If you have questions about our jurisdiction policy, account eligibility, or data handling practices, our support team is available during business hours.